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Hi Dead-i, on the sign-in page I get "We found that you already have an account with us." when I sign in with that account I get the page I posted at the start of the thread.

... but I can't get to the portal to find out why. Instead I get this on the page when I log in: "There's a Problem Unfortunately we were not able to find your hosting account. Your account may have been: Removed for inactivity; or Suspended and removed for a violation; or Requested to be...