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Yes. When the DB was restored, it was restored to a new DB name. I did change the name, but I don't think a user exists. In the DB admin console, the user count is listed as -1. I can access the DB through PHP admin, but I think I connection user is not configured

Also noticed that the users are listed as -1 in the new DB

I changed the DB name but it wont connect. Do I need to alter the username and PW on the new DB or change any other settings?

Thank you. I will give it a try and let you know if it works or I need more help.

Thank you for the prompt reply and yes can you attempt? WP915 was the primary database and where the data should be restored. The WP_A was my local attempt and can be removed or used for a dry run by you. You will see wp_config is empty and there should be 12 core WP tables that do not exist...

I need my DB restored from your pre-migration activities. I have found that tables are missing as well as rows within others. My local restores will not work based on not being able to increase the max_allowed_packet in the DB. My site has been dead ever since your migration.

Since my existing DB is questionable from the migration and my backup wont restore, I have attempted to restore tables one by one in a new db. When attempting to restore, i get #1153 - Got a packet bigger than 'max_allowed_packet' bytes. When i attempt to increase this value via SQL i get...

I understand that this is a free service but your migration process has broken sites that were fully functional. Attempting a restore has only worsened the situation and now I no longer have any DB access. Your migration process has failed and it was not by the actions of the users. What...

Can look confirm the status of the database restore? I'm looking at the error logs and is it reporting tables that cannot be found in the database. The PHP admin confirms the tables being called are no longer there.

The easiest way may be to use this google search and look at the cached pages versus current. Everything now is "Oops, page cannot be found. " Since the site was built under the folder, all underlying pages are looking for that structure. When I attempt to log into WP, my credentials no longer...

Can X10 please provide a general update thread to show the progress of the migrations? I use this service to support a non-profit my site is offline. I don't know if the migrations are still in process or if the process failed and I need to look at options to restore or rebuild. It would be...

Same issue. Access has been intermittent and unstable. No links seems to be available to contact support directly or raise an escalation. Hope x10 sees this and rectifies.