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Thanks @itspumpks I have DKIM enabled now and all is working fine! Much appreciated!

So over a month now with no fix, no response and no ETA on a recovery...

Mail still not working. Is anyone going to do anything about this?

not that I "like" that you have the issue, but I like that it's not just me... :D

Hi folks, a few days ago I got a phone call from one of my utility providers advising that my e-mail bill had bounced back as undeliverable. Over the past few days I have tried to send several e-mails to my email account and the most recent one sent this morning bounced back with the following...

Hi folks, I am getting this error on trying to get to the Direct Admin page from https://x10hosting.com/sso/login. This is happening for my jolazox1 user and for my wife's website (which i troubleshoot for) user = primord2 the error message occurs when I hit the "Open cPanel" button and reads...

This issue was happening for me a couple of weeks ago, and then it was fixed, but once again this morning, I am getting this error on trying to get to the Direct Admin page from https://x10hosting.com/sso/login. This is happening for my jolazox1 user and for my wife's website (which i...

Hi folks, as many others have experienced, I am getting this error on trying to get to the Direct Admin page from https://x10hosting.com/sso/login. This is happening for my jolazox1 user and for my wife's website (which i troubleshoot for) user = primord2 the error message occurs when I hit...

Hi folks, I'm able to login on the SSO page but when I click the "Open cPanel" button to go to the Direct Admin page for my site, I get the following error: Sign in Successful Please standby while transfer you to your web hosting account. An error has occurred forwarding your sign in. Retry...

Hi Anna, just a follow-up: I have created the m.jolazo.x10host.com subdomain and all is working as expected. Overnight the problems with the www prefix appear to have resolved for me so it must have been a DNS propagation issue. Everything is now working as expected; thank you so much for your...

Okay I have discovered that http://jolazo.com does work but http://www.jolazo.com does not. I think this is because the pointer is set to jolazo.com, rather than www.jolazo.com. I don't know if setting the pointer to www.jolazo.com will allow for both, but the discussion at the following url...

I just checked www.jolazo.com and it still comes back with a timeout error...? however, jolazo.x10host.com comes up okay and appears alright except that the links using "jolazo.com" don't work. Would this be a DNS propagation thing?

Hi there, my website www.jolazo.com (jolazo.x10host.com) has been down since yesterday. From reading other posts, I gather the old server has gone away which is why it's no longer available. I'm not using Cloudflare and don't know what an A record is. I know my site is now on x13 and I know I...