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But it's clear that you don't have any trace of my logins after the 7th april. And I never received any notification from you. Try to understand what is the cause of that... I've lost a pretty amount of work (if you can recover it, bravo !!!).

Possibly, the activity journal no has recorded some logins. I was not at home from 19th april to 15th may and made some logins during this period, to resolve an issue : using the theme OceanWP with the extension OceanWP Extra activated, the settings of OceanWP Extra were not accessible (or...

<!-- generator="WordPress/4.9.5" created="2018-04-13 23:07" --> In the head of the file

It is not possible, I have a WP backup (XML file) from April 13th 23:06... I can send it to you if you don't believe me. So, there is clearly a problem somewhere ! WTF ? Thank you very much for any help. Best regards

And last connection the 11th of may... so there is an issue somewhere ! I can't understand why the account was suspended without notification and for what reason, and why the backup procedure doesn't work. Is it a bug in the x10host system ? An unilateral and arbitrary decision from x10host ...

I don't have received any notificstion and it should be less than 51 days, so I should recover backup, but the procedure seems buggy or really slow (waiting for more than 30 minutes and nothing happens ; this is a small website with few images).

I have this message : Redirecting to R1Soft CDP Server, please wait...

Hello, Unfortunally, my account was suspended. I had some problems during some weeks and couldn't access to my website. So, I try to access the backup, but it doesn't work... The request is sended and nothing happens... just a slow progression and stops. What can I do ? Thank for your help ! :)