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My apologies, will start new thread the next time. I have managed to get the password reset with the latest attempt. Thus, the issue is resolved! Thanks!

Hi, Please do let me know if it's better to start a new thread as I hope not to clutter the forum with similar thread. I'm not getting the reset email too and would appreciate help on it. I have tried the reset link at https://x10hosting.com/reset And still can access to my directadmin...

Thank uou very much. The account is unsuspended successfully.

The admin has kindly help to provide the access to the directadmin. In the direct admin, I think my ftp account for the main account is still suspended. I would appreciate if the main ftp account can be unsuspended too. Thanks in advance

Thanks, I can access now.

I can login to the x10hosting.com/sso/main with my email and password. From there I found my username and server and try to access the directadmin site at https://x??.x10hosting.com:2222/CMD_LOGIN Howver, it's always telling me my login details is wrong. Appreciate any help. Thanks.