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Edit: problem resolved (thanks to whoever fixed it.) My website is songsofsusannah.com or http://susannah.x10host.com/ The latter URL is working, but the former URL says that the account is suspended. "This Account Has Been Suspended The web hosting account associated with this website has...

When I click SSL Certificates, I get this error message: Cannot Execute Your Request SSL is not enabled for this domain What do I need to do to enable SSL? Thanks!

If possible, I would like the backup file restored to my account. I restored it from my own backup, but I'd really like to have the files from your backup, because of the timestamps. (Long story short, it could help me prove copyright on my original lyrics, if a person who ghosted me ever...

I'm on the X12 server and my public HTML folder is still missing. If this is because X12 just isn't finished yet, I understand the need to wait my turn, no problem (though of course I hope I'm not among the last). I just want to make sure that it wasn't somehow missed in the restoration...

If I visit the SSL (https) version of my website, I get an error, and if I try to click through, it says that Apache is functioning normally; my website doesn't display. If, on the other hand, I type http instead of https, it displays just fine. I read about the Let's Encrypt transition in...

The http version of my website is fine, but when I try to visit the https version, I get the following error: Your connection is not private Attackers might be trying to steal your information from songsofsusannah.com (for example, passwords, messages, or credit cards). Learn more...

Would the network admin please make sure the proxy server is working? I tried to FTP into x12.x10hosting.com and I also tried to get into Cpanel. I am a little confused because I used to signin to susannah.x10host.com via FTP and that didn't work this time, so I logged in and saw that now I...

Simple yes/no question. Since Cpanel is different and (to me) harder to use, I am doing all my updates via FTP (I make updates a couple times a week). Is this adequate as my at-least-once-every-30-days login, or do I need to be sure to login via the website as well? I don't want to make a bad...