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FTP is uploading but site is still displaying old html file?

Hosting control panel doesn’t work, ftp does and uploaded new content but not displaying on the site… any ideas?

*reset email are not being sent??

no rest email sent to me?

Thanks - apologies. :) have a nice day

Morning, I am receiving error message with FTP and cannot connect to C-Panel. I am sure i have logged in every month? Can you check please? If it is due to account suspension i apologise.