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Thank you again for you reply. That link works and i didnt have to do anything, thank you so much for your support, have a wonderful week.

Thank you for your reply. On the first link it continues showing: We're experience trouble processing your sign-in. Please and try again. In the second one, it shows: Apache is functioning normally. ¿What is happening?

I just tried to access to CPanel on the link https://x10hosting.com/sso/login but im getting the following error: We're experience trouble processing your sign-in. Please sign-out and try again. also i tried to ping on the cmd to my given server but it responds on a timeout. Can't access FTP...