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Now they blocked me, even removed me from discord because i complained about this problem. i dont know why

Hello support please after the x13,x10hosting.com had error i complained while i was still logged in but i cant send and receive messages but i complained on discord after a while it shows me error below Your account is disabled Please support kindly check and unsuspend me.

Hello support, my x13.x10hosting.com works fine before the server went down few hours ago, but as soon as it came back I successfully logged in and tried sending a message but it shows me this Error below SMTP Error (-1): Authentication failed