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Hi, Just following up on this thread: https://x10hosting.com/community/threads/unable-to-access-website-on-illuminated-server-error-503.207403/ My website's still down and I can't access the account through SSO (when I click "Open cPanel" the connection just times out). In the last thread Anna...

I can't access my website: meadia.com.au Just get the following error: HTTP 503 Backend fetch failed ReqID: 72595152602353388 • IP: 101.116.[XX.XX] Security by Cachewall I've also tried logging in via SSO (https://x10hosting.com/sso/) & the old cPanel...

I'm an Illuminated hosting member and I recently noticed that my account limits had been decreased well below what I paid for. I opened a support ticket via support@x10hosting.com 9 days ago and received an automated response saying my ticket (#7896) had been received but nothing else. I...

I upgraded to Illuminated membership a week ago but ended up having my quotas decreased instead of increased so I sent off a support ticket with the details (ticket number 29123). A couple of days later, I realised that a number of my DNS and MX records had also been lost in the transfer so I...

When anyone tries to send an email to either email accounts (such as sales@amplaudio.com.au) or forwarded emails (such as admin@amplaudio.com.au) on my domain they get the following message: 550 550-Please turn on SMTP Authentication in your mail client, or login to the 550-IMAP/POP3 server...

Hi, I've been having trouble accessing my subdomains (e.g. blog.meadia.com.au and home.meadia.com.au) so I opened a ticket as per the post on the x10 status blog but almost a month later I still haven't received a reply and I still can't access any of my subdomains. The ticket is number #13389...

I am trying to change my main domain but I am receiving a message saying "No package exists with the ID listed under the user's row". I did a search for the problem but the replies were invariably something along the lines of "wait for Chopin transfers to finish". Isn't the Chopin problem...

I am experiencing some odd behaviour from my subdomain bauerepoxies.patrickmead.co.cc The folder that the subdomain points to contains both an index.php and an index.html. index.php is accessible by typing in the path to the file (eg: bauerepoxies.patrickmead.co.cc/index.php) but index.html...

Hi! I am trying to add podopia.co.cc as an addon domain to my account. Even though I have registered the domain and pointed it at x10's DNS servers I get the following message: I haven't ever tried to use the domain on x10 before as far as I can remember. My email archives show no record of it...

I can log into cPanel fine but once in it only displays "cpsrvd/11.24 Server at phantomcode.x10hosting.com" I have checked my user control panel and it says my account is in good standing yet I am unable to access my site at phantomcode.x10hosting.com or use cPanel. Sorry if this is something...

I have noticed that about half the time when I try to log onto my site's ftp I get a 421 response ("75 users (the maximum) are already logged in, sorry"). I'm sure there must be plenty of other people who have to same problem too. Is there any chance of raising the maximum to, say, 100 or...