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Hello, Shell access is not supported on free hosting.

As the news thread said, if you've lost a database please open a support ticket indicating this in the subject. It can then be restored from backups. It's likely the original one got lost somewhere along the line if you've not had a response.

Hello, If you're experiencing any service issues you should open a support ticket outlining the specific problems you're having. This will allow our staff to track the progress of issues. Your previous thread was closed as it had gone off-topic. As was said there, if you have any feedback it is...

What's your ticket ID, and either myself or one of the other staff will take a look? Thanks.

You may think what you like, but the above is a gross underestimation of the processes involved in a multiple server setup. That may work for you at home, but it is not applicable here.

While I understand your frustration with the issues that have been raised throughout the course of this thread, I am also of the opinion that the status updates provided are as accurate as possible, given the circumstances. Considering there are literally thousands of accounts on x10Free, it's...

Hello, What's the ID number of your most recent support ticket?

I've alerted the admins to this issue.

Status updates are a wonderful thing: http://x10hosting.com/forums/news-announcements/179045-support-tickets.html Even better when you read them.

Hello, I've escalated that support ticket for the server managers to deal with. Just so you know, when you actually respond to your own tickets when awaiting a staff member response it does not speed up your ticket's response time at all - in fact it has the opposite effect, effectively bumping...

Hello, If you provide your ticket ID, I will have a look at it. Due to a combination of recent maintenance and people not reading news/announcements, support has recently been swamped with tickets. This means that some can inevitably be missed. Free hosting support is operated pretty much fully...

Hi, It seems the help system banned you automatically from the channel - you should now be able to join. If you're interested, this was because you were kicked from #x10hub for idling, but rejoined immediately. Kindly note that idling is not permitted in #x10hub (it is just a channel for users...

That's all well and good, however people simply do not read the information provided to them. Odds are the majority would completely ignore it. Either way, as SJ.Wolfe said, your suggestion will be passed on.

To clarify on that: some features are going to take longer to sort out than others - obviously the ability to show your site and use cPanel are high on the priority list, but until the admins post a further update we really are not in a position to give you a time frame.

Hello, There is currently ongoing maintenance on the free hosting servers. We are posting regular updates to http://status.x10hosting.com/ regarding this. If your site is down or you have a problem you believe may be associated, please wait until this maintenance is announced as completely...

Hello, Just to provide some kind of update on the situation. As you are aware, we are trying to keep everyone as "in the loop" as possible by making regular posts to status.x10hosting.com. Unfortunately, for us to carry out maintenance and ultimately improve free hosting, a few periods of...

Please see: http://x10hosting.com/forums/news-announcements/172734-disk-space-policy-change.html

You'll need to open a support ticket to accomplish this - this forum is not for support.

We are about to reboot lotus to apply some changes. Disruption should be minimal and normal service resumed shortly. Thank you for your patience.

I don't have full access to the servers, so I'm not sure what exactly the problem is. In fairness downtime is minimal on free hosting, but every so often we get a little blip - we appreciate your patience while we sort it out.