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Wonderful. I have access. Thanks again Anna and Garrett!

Thanks Anna. Unfortunately, I'm still unable to access DirectAdmin. Is there something else I need to do?

Hi folks, I can't seem to access DirectAdmin on my domain (I vaguely remember signing in as junlem on illuminated.x10hosting.com:2083). I missed the memo on the expiry of Prime/Illuminated accounts - is the account dormant or already deleted? Thanks and regards!

Thanks a lot! Tried again, still doesn't work.

Hi, I can't seem to create a support ticket, even though I own an Illuminated account. I've submitted the form a few times, and the URL bar shows /support/create at the end, but the home page shows no pending tickets. Is there something wrong, or have I just spammed the system with roughly...

Banned for missing image in sig

Just to provide an update that it is now working perfectly fine! :D Thanks a lot.

Just to revive this a bit, I'm getting the "You were disconnected by the communication device. Try reconnecting. If the problem continues, verify your settings." error, as in post #8. Using a MacBook Pro (mid-2009), on OS X Lion, if that is relevant at all.

www.justgiving.com/olivia-downie-appeal

Thanks so much! :D

Hello, I've filed a complaint since a month ago on not being able to log in to the account portal. People in the Prime Members forum should be familiar with that. heh. This is despite being assured by a few members of the community that this will be brought up to an administrator. Can I please...

Hello, It seems that connections from the Illuminated server to smtp.gmail.com can no longer be established. This started occurring a week or two ago. Brandon has previously assisted me in adding it to the firewall exception list, but apparently it didn't work. Any other clues? Thanks...

You get a troll. :D I insert a pocket full of sunshine.

Hello, I understand that after the last round of moving of servers, shared SSL has not been set up yet, as evident from the inaccessibility of https://[server].x10hosting.com/~[username]. May I ask if this feature will still be available for free hosting users, and if so, when will it be set...

Sorry to have to bump this, but it's getting slightly more urgent and it's on the 5th page already. =/ Can I have someone with enough authority to look at the issue and manually assign these information, please? Thanks!

Hello, cPanel account: junlem on Chopin I am requesting for a previously parked domain (junlem.com) to be made the main account in place of reminiscentia.com. The Account Management Panel is lagging behind by quite a bit, it seems. :/ Thanks and regards. [EDIT 1:] Can I also request for...

Hello, It seems that there is an error with parking my other domain. It was already parked before the big server move, but it disappeared. I proceeded to try and re-park it, but it gave me the error message that had something to do with the park wrapper and the fact that it's already been...

Dear sir/madam, As mentioned above, I am opening this support ticket to report an unexpected login error that has plagued me for more than a month now. When I attempt to login to Chopin (Fris before the move), it failed even though I provided the correct credentials. Originally I thought...

I prefer to use Mac OS X over Windows. It's not that I have anything against Windows, it's just that I find OS X systems more soothing to the eye. However, I do have Windows 7 on my Mac just in case I need to switch over, and I'm spending more and more time on it. I doubt that it'll completely...

I get up the hill, throw a cookie down and lure you to chase after it. You absentmindedly run at it. My hill. :D