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Hi my account zilox.x10hosting.com and my addon domain ziltech.info , both arn't opening? and when i try to long i cpanel...thats not working either. plus when i tried logging in to my account at x10hosting.com they said the following error: An Error Has Occurred Whoops, an error occurred...

Hi i have been using this service for a while, and about a month ago i asked u guys to please upgrade my account to the highest php level, but i am still waiting and nothing had happened since? Please look into this and upgrade my account, i really need to run my scripts...i hav been waitin for...