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Thank you! By resetting the password, it helps. I also realized that I need to use the cPanel in order to access my file, not through any FTP software.

Here is the message: An FTP connection to "ftp.jessiemccann.exofire.net" could not be opened because the server rejected the password. Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method. Server responded:"Login incorrect"...

Not sure what went wrong. I enter my website with and without ftp in front of it. Use the same log in as cPanel. Still does not work. Sigh!

My hard drive was crashed, I need to update my website. How can I access my website files via FTP? Thanks! Jessie jessiemccann@yahoo.com