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That says that you will not give access to the server. It does NOT say you will withhold the files on the server.

Can you please quote where in your TOS it states that you can refuse to release my property to me?

I just want to make sure this is understood. x10hosting.com is refusing to return my property?

My site was suspended due to a violation of TOS. I would like the suspension lifted temporarily so I can retrieve my files and move to a new host. If this is possible, please let me know. There are several files/documents I do not wish to lose.