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I get the same error message. I also tried changing my password (twice) before posting (as indicated in my original post). As I said, the password works perfectly for FileZilla (which says to me that I'm not mistyping it) - it's only SiteBuilder that won't recognize it. Thanks.

The ftp info I'm using is: domain: rebeccalouisefischer.pcriot.com FTP username: beccfish Thanks.

Hello. I am unable to install the sitebuilder through cPanel. I enter my ftp info and I repeatedly get the message that the user name or password are incorrect. I have changed the password to see if this would correct the problem. I can connect using FileZilla with the same user and password...