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Hi, my MyBB forum software suddenly stopped being able to send emails to subscribers notifying them of new posts and threads, around about the time that work was recently being done on Illuminated. E-mail problems were acknowledged in the X-10 hosting service alerts thread, but this has been...

Hi - I run a MyBB forum (www.nzarchitecture.net.nz), and while it had been working fine, I am finding that in the last day or so all notification e-mails to subscribers are not getting through. The forum relies on php email No error messages are being generated when e-mails are sent - but...

Hi , I am unable to unsupend my account directly via account portal because it does not show up as suspened there, howver it does show as suspended when ever I try to access my sites. I also have lost access to C-panel and ftp. Can you please unsuspend me? Why would I have been suspended at...

Hi - I am a paid up illuminated member, but still my account was suspended for some reason. I am pretty sure I have not violated any terms of service yet have lost access to my websites (get 'account suspended message' from every PC I have tried, also no C-panel or FTP access, yet account status...

It would be great if once a support ticket was lodged, that there be some sort of ongoing feedback to users to indicate how many more days waiting time to expect before a response is likely - perhaps generated by keeping a running count of average response times. As a paid subscriber, I...

Hi - whenever attempting to edit or access my word press blog I am sent to the X10 hosting "Account Suspended" error web page - but following the link therein to my X10 hosting account panel, I see the account is currently NOT showing as suspended there, even when I clear my cache & log in to...

Hi - following the instructions on the FAQ for manually backing up free sites, I always get error "Output Truncated by browser" when using C-Panel File manager to attempt to zip the folder in public-html containing my web site. My website is not particularly large, and the error occurs only...

I uploaded replacement pages for my site www.prime.net.nz a few days ago, and checking via ftp I can see the new pages are indeed in the site's public_ html and www folder, and the old pages are gone, but it looks like an old copy of these pages is somehow still being served . I have cleared...

Hi - as far as I can tell, my account is not suspended, yet attempting to access my website now results in this error message: "Forbidden You don't have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to...

Hi - I just set up a website (www.prime.net.nz) on x10 hosting, and updated my domain registrars name server records to ns1.x10hosting.com - which seems to have worked, as my website is now found. However in the process, my email to this domain is now going astray. On my domain registrrars...

Hi My online collaborative genelogy website (PhPGEDView) has an administrative option that backs up all data to a zip file ready for download , so any changes made by users to the family tree are not lost in the event of database corruption such as I experiaced recently. However in a bitter...

Hi - following restoration of my database (link to thread http://x10hosting.com/forums/free-hosting/130161-database-has-vanished.html?pagenumber=) I was able to create a new user & so relink my website to database - but my website http://www.kingfamily.x10hosting.com/ is now reporting errors...

Hi my website http://www.kingfamily.x10hosting.com stopped working a week or 2 ago I understand there were server upgrades in progress, but I understood these were complete now, but my site is still not working. Looking in Cpanel I see the database I was using is no longer there. My database...

Hi my website http://www.kingfamily.x10hosting.com has suddenly ceased working, and I am wondering why? I have not made any changes to it since it was last working, my account has not been suspended, and I have received no notifications of server issues. Can anyone advise what else might...

Hi I receive all other notifications from your website, but still no confirmation request, despite numerous requests to resend. The email address showing is correct, and as noted, works for all other notifications you send - I conclude there is a fault with confirmation sending process somewhere?

Hi - sorry, I did not receive notification of the previous reply to this issue, and that thread was closed - however, issue is not resolved: I set up a database and user in Cpanel, but my PhPGedView website script reports that the database is refusing connection even though I am using using...

Hi - I set up a database and user in Cpanel, but my PhPGedView website script reports that the database is refusing connection though I am using using the correct credentials as shown in your knowledgebase article on databases. I get error SQLSTATE[42000] [1044] Access denied for user...

Hi - I have found Cpanel has stopped accepting the log in details I signed up with. I tried changing password, but new password is not accepted either. Is there an issue at your end? Otherwise what can I do to log in? Cheers Paul