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I received an email saying my account was suspended and found it was due to abuse. Don't know why because I haven't done anything to my sites in quite a while. Could someone please elaborate?

It is saying my login is successful but then give me the error message This webpage is not available The webpage at https://xo2.x10hosting.com:2083/ might be temporarily down or it may have moved permanently to a new web address. Error 113 (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH): Unknown...

Why do support tickets get closed with no answer? I have followed protocol and opened a support ticket and then a few days later it was closed with no answer. I opened another support ticket and the same thing happened. I understand this is a free service but what is the use of having a...

My sites have been down since the Chopin update. I am getting a page saying Host Not Configured to Serve Web TrafficIt tells me to go to cloudfare to adjust the dns settings. When I get to cloudfare it refers me to x10 to change the dns settings. Cloudfare is gone from cPanel. As a matter of...

I just added the domain therudens.com as an add on. I installed word press but it installed it in therudens.com/wp so thats how it has to be accessed. How can I get it to go straight to the site therudens.com? I tried to do a redirect from therudens.com/wp to therudens.com. It worked in...

I can finally get into cpanel and it looks like everything is there and permissions don't seem to be out of line but I get a default website page that looks like it's from cpanel. What do I do?

Should sites that were on Fris now work? I know that Corey said the account panel hasn't been synced to show what server those accounts are now on but should the site be functional?

I'm not really sure how an escalated support ticket is handled other than first in. I also understand that X10 folks are really busy but when someone responds to an escalated ticket please follow through. I had a ticket escalated on the 8th and got a response on the 12th saying something had...

I had a support ticket escalated two days ago and have gotten no response and anyone that goes to visit my site still gets the x10 suspended page even though I am not suspended which can be quite embarrassing when I am trying to sell things not to mention the 10 days it was down with the...

Yesterday I received a suspension email for high resource usage. There is nothing on my site that should cause this #1, there has been no change to the site in more than a month and #2 this is not a wordpress site running a bunch of scripts. It is a basic prestashop with only product added...

We had lotus and cossacks moved to fris and from what I see there are still issues with some of those folks. Now absolut is being migrated to fris? Is this some new super server? I thought that was one of the reasons the old servers had so many issues was the user load. I'm just trying to...

The status says if your site is not accessible to open a support ticket. I can get on cpanel and did the mysql changes but my site still will not open. And I have flused dns.

I have seen all the questions about the transfer suspensions and where have my files gone and now see the status that all accounts have been packaged. I have not been suspended and all my files are still sitting in the same spot. Is this correct? I just don't want to be left behind. I have...

Is there a problem with Cossacks? I can get to Cpanel but not my web site or the back end. Or just server traffic.

Is Cossacks down? I can't get into CPanel or my site. Earlier I couldn't even get into the X10 sites. both my user names are jpr28056.

I am very new at this so please bare with me. I have signed up for a hosting account and of course the forum account (not linked yet with an open support ticket). I have my own domain which was parked at another hosting company. I changed the host record IP addresses on Monday morning but...

ESCALATION NECESSARY - Please relink my hosting and forum accounts. Forum account username: jpr28056 Hosting account cPanel username: jpr28056 In my account panel it's asking me to create a forum account but I had created the forum account before the hosting account so I assume that's the...