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Understood. I appreciate the escalation - I have a school project sitting on there that I need to work on this afternoon for class this evening. If there was some way I could even get the files, I would be a happy camper. Thanks again!

i am just wondering how long this process typically takes as i urgently need some files on my web server. thanks so much! jessica

greetings. my account is currently suspended for not logging into the forums, which i have done. i urgently need some files off my site (all of the XHTML folder) is there any way to get them other then to wait?