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Hi, My site itself is operating as expected, and I've tried to download files as part of my backup routine via ftp to ftp.kshdouble.x10.mx The FTP connection is establishing sucessfully but when I issue a dir (or any other command) the data channel just seems to time out. As an example, using...

Hiya, All now working as expected. Issue started yesterday evening (GMT). Not sure why there would be an FTP password issue as the password is hard coded in my ftp client. Anyway, all now working as expected. Many thanks Kevin.

HI, I'm having trouble accessing my (Illuminated) site at http://www.kshdouble.x10.mx/ also access via FTP is not working. Could someone please advise me whats up, and ideally point me towards an area of the forum that lists anything thats broken. Thanks in anticipation.

Its now been SIX days since I paid for the upgrade to illuminated, and have yet to here from anyone about when I can expect the upgrade to be completed. Advice please

Thanks for that. I have upgraded to Illuminated, am still getting the same issue. Is there a delay before illuminated is effective? My control panel shows package as adfree-infinity-prime

http://www.kshdouble.x10.mx/cgi/index.pl is set to chmod 755 and has a sheebang of #!/usr/bin/perl it gives Forbidden You don't have permission to access /cgi/index.pl on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle...

I a new user, but having basic problem. Keep getting Forbidden You don't have permission to access /cgi/index.pl on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. cgi/index.pl is 755 and sheebang is...