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    DirectAdmin server user logs

    In DirectAdmin > System Info & Files > Site Summary / Statistics / Logs, Standard Layout, in the last column "Logs" there used to be 2 entries for each domain. I think the first one was called "User Log" and the 2nd "Error Log". The first one is missing, starting a few days ago. Has this been...
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    Unable to connect to DirectAdmin

    If I try to connect to DA I get an SSL error. With Chrome: With Edge: With Firefox: While on Opera I can't login at all with this error: Enabling or disabling Opera's VPN makes no difference. I also disabled my antivirus' web protection and I cleared Widows SSL state and x10hosting.com...
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    IS x12 server down?

    Right now I can't access DirectAdmin. Connection fails with the following message: Error code: SSL_ERROR_RX_RECORD_TOO_LONG Also both of my sites on x12 are inaccessible. They get stuck at a blank page with a single phrase: "Please wait while your request is being verified..." After a long...
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    Deleting duplicate files and folders with random names from account.

    There are files and folders with random names which are probably duplicates of the original file or folder. I guess these are the result of trying to retrieve corrupted files from the server, right? For example, for the private_html folder in one of my domains there are 3 other folders named...
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    x12 server uptime / speed issues

    Does the x12 server has any uptime / speed issues? Since yesterday loading of my 2 websites on x12 is quite often extremely slow and sometimes it fails completely.
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    Questions about e-mail accounts

    Is it possible to create an e-mail account for another domain except the default in DirectAdmin? When I go to E-mail Accounts > Create Account I can enter a username for the new account, but the default domain is preselected without an option to choose another one. Is it possible to select a...
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    Unable to perform the required Password Reset

    I can still login to DirectAdmin using my username and password, but when I try to perform the required password reset (Any account that has not been accessed since September 3rd, 2021 must do a password reset) and login via the main x10hosting domain, I never receive an email, regardless how...
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    Resolved .htaccess equivalent commands of Nginx configuartion

    As I'm not familiar with Nginx server, does anyone have an idea of what would be the equivalent of the following commands: location rest.php/ { try_files $uri $uri/ /rest.php?$query_string; } for an .htaccess file?
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    Resolved AllowEncodedSlashes NoDecode in .htaccess file

    I'm using MediaWiki 1.35 and the VisualEditor gives me the following error: "Error contacting the Parsoid/RESTBase server (HTTP 404)". According to https://www.mediawiki.org/wiki/Extension:VisualEditor#Troubleshooting the solution is the following: When the web server is Apache, it must be...
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    Resolved Problem with compressed XML sitemap

    I have a problem with accessing my site's sitemaps. I have a sitemap index which points to several other compressed (.gz) XML sitemaps. When I try to open a compressed sitemap file via HTTP, accessing it by the site's URL, I get a corrupted file with a wrong filename. While the filename on the...
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    Resolved DKIM failure

    I have enabled DKIM for my domain. In Cloudflare I have the following DNS records A [domain].org 198.91.81.12 TXT [domain].org v=spf1 ip4:198.91.80.251 -all TXT x._domainkey v=DKIM1; k=rsa; p=[value] When I check in Gmail SPF leads to a...
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    Resolved Receiving email from Twitter

    While trying to create an account with Twitter I entered my email that I created with x10hosting, which is in the format username@[domain].org (that's an email I created and not the default), but there is no message recieved by Twitter (that has the verification code for the registration)...
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    Resolved How can the login password for x10hosting.com can be changed?

    I mean the password used here: https://x10hosting.com/sso/login I thought it could be done in DirectAdmin panel, by changing default email's password that affect 3 things: DirectAdmin Account, Main FTP Account, Main Database Account but that did not change the password for the link I gave...
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    Resolved File path for a cronjob

    Which is the file path for a file that is under /domains/[domain1]/public_html? I'm asking because I want to add a certain file of Mediawiki to a cronjob and run it once for installing an extension. Thanks!
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    Resolved MediaWiki SMTP error

    Trying to send a confirmation email via MediaWiki ends in error: Mediawiki could not send your confirmation mail. Please check your email address for invalid characters. Mailer returned: Failed to connect to mail.[domain]:587 [SMTP: Failed to connect socket: Connection refused (code: -1...
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    Resolved Database connection error (1): The MySQL adapter 'mysql' is not available by Joomla CMS

    A few months back the website was certainly working fine. For some time it was probably served and kept online by Cloudflare's servers. Today after changing Cloudflare's DNS settings to point to the x12 server (it used to point to x3 as far as I remember) this message came up: Database...
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    Resolved Can't access cPannel

    Trying to log in to cPanel I get: Sign in Successful Please standby while transfer you to your web hosting account. An error has occurred forwarding your sign in. Retry Is this an account specific issue (did I miss my monthly log in) or is it something else?
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    Problem with Boru server and cPanel Fie Manager

    My Joomla site on Boru server (I think since yesterday) isn't accesible. It returns the message: "Database connection error (2): Could not connect to MySQL." Also when I access the file manager through cPanel instead of seeing any data I get the following message: "Data error."
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    Site doesn't load. It has beeen a day now.

    I can't access my site on boru server since yesterday. Instead I get the following Cloudflare message: I haven't changed any settings neither on x10hosting nor on Cloudflare. And there aren't any announcements for boru (http://status.x10hosting.com/), so what is going on? I have to mention...
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    Can't access phpMyAdmin on Boru

    I was performing some maintenance to my site's database and suddenly phpMyAdmin threw an error... which made phpMyAdmin inaccessible, but unfortunately I can't remember the error message. Although now I can access phpMyAdmin the left frame loads extremely slow.
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