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Thanks, could you confirm whether the certificate includes extended validation, or in simple terms the green bar in IE?

Thanks, if you could that would be great.

Hi Anna, Thank you for your response, in fact that contact form was my first try at contacting the premium support staff, I tried on two if not three separate occasions, on each one I immediately got an email back in my spam box stating that the email delivery had failed, so I tried contacting...

Thanks for the reply, but as you can see the questions ideally need to be answered by a staff member or existing premium member who already has the products I am asking about.

That is understandable, I myself have experienced problems with the server move and am waiting for a reply to my ticket that was opened on 02/09, and I accept that it will take time to sort everything. However when emails sent to their premium support address are not answered, it seems slightly...

Really hoping for a reply to this, I'd like to stay with x10 hosting but don't feel that confident given the current situation and lack of response from support staff.

Not sure where to post this so I will put it here. I have a few questions about the premium hosting packages, and tried to contact x10 via email, which has not been replied to. I opened a support ticket, which also has not been replied to, so now I am posting here to see if I get a response...