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WOW!! Sounds like it sucks to be you! Thanks for your stamina in being able to continue to serve people who annoy you so much. If I were as unhappy as you, I think I would have found a different line of work a long time ago. I guess people are just built to endure different things. Thanks...

This past Monday, before there was anything on the Status Page, or the Recent News and Announcements Forum, I opened a new Support Ticket (#23129 - Unannounced changes that aren't helpful ... security / RVSiteBuilder ...). Since that ticket doesn't seem to summon a reply, and I noticed that at...

Use an eye-catching red font that stands apart from the rest of the page, as I've shown, and I'm sure you will find that many more, probably the majority, will catch onto it! :smile:

Why don't you insert a line at the very top of your 'Create a Support Ticket' page that says, "Please do not create a new duplicate support ticket for something we are already working on," with a link to the 'Support Status' page so people will know where to go and what to look for, instead of...