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Updated and answered required please.

According to there own site comparision located online there is 3 accounts included, so don't know why receiving will and sending wont. https://www.x10hosting.com/free-hosting-comparison If an X10 engineer could answer these concerns please.

Using just basic services and trying to set a basic contact form on wordpress to email to an x10 email account and there is no mail being sent. I can send to x10 email address from hotmail and gmail but when replying there is nothing being sent. Is sending email disabled on the free hosting ?