asperger\'s syndrome nz
New Member
- Messages
- 17
- Reaction score
- 2
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01 August - My web-site got garbled - opened support ticket - no reply about what to do.
Web-site gone for weeks awaiting response. Unable to access basic features of X10 also.
The garbled info was deleted - site left blank by X10.
I put up an apology page.
My tickets were closed without explanation.
I put in a support ticket to ask why.
Fantastically, in an unbelievable way really, THAT support ticket was closed saying my site (i.e. the apology page) was working fine and that I should clear my cache.
421 pages of information lost - an apology page is not 421 pages.
Please please do not close this ticket till the site is restored or till all hope of retrieving my 421 pages is passed.
Please please do not presume the 1 page apology to those looking for our site IS the website.
28 days without a web-site that took 1000 hours to build is harsh as. Very harsh.
But to have tickets closed without comment or apology pages inferred as being the site is harsher.
Thank you all.
Web-site gone for weeks awaiting response. Unable to access basic features of X10 also.
The garbled info was deleted - site left blank by X10.
I put up an apology page.
My tickets were closed without explanation.
I put in a support ticket to ask why.
Fantastically, in an unbelievable way really, THAT support ticket was closed saying my site (i.e. the apology page) was working fine and that I should clear my cache.
421 pages of information lost - an apology page is not 421 pages.
Please please do not close this ticket till the site is restored or till all hope of retrieving my 421 pages is passed.
Please please do not presume the 1 page apology to those looking for our site IS the website.
28 days without a web-site that took 1000 hours to build is harsh as. Very harsh.
But to have tickets closed without comment or apology pages inferred as being the site is harsher.
Thank you all.