access to page settings

[tomekstas]

Issue 1

Please help me to recover my password to cPanel.
When I`m trying to log in with my password - it fails.

Issue 2

My webpage: http://villarosa.x10hosting.com/ or http://www.villarosa.art.pl/
doesn`t seem to exist !!!

I can only log into the account settings (http://x10hosting.com/account)
and see that my webpage status is - unsuspended, forum account - active, free hosting - active.


Please help me.


regards

Thomas

 

[masshuu]

I escalated your previous thread. Chances are some files were't restored during the move, so an admin needs to look into it.

 

[tomekstas]

Thank you for answer.
Whom should I ask to look at my account and check if files were't restored ?
How to recover password to cPanel ?

Thomas

 

[masshuu]

if you login here with your forum login: http://x10hosting.com/control/
you should beable to respond. Please note that there are allot of escalated tickets, and only a few staff members, so it may take some time before they respond to your ticket.

 

[Bryon]

The reason your account is not working (Password not working) is because it was not restored properly.

Your account has now been restored to the July 15th pre-migration backup.

You can reset your cPanel password through the Account Panel that Masshuu has linked to, if you still need to.