Account Creation Issue and VPN Ban

[joan5]

Dear x10hosting Support Team,

I trust this message finds you well. I am reaching out to seek assistance with two concerns my inability to create an account on x10hosting using my gmail and the ban of my account, possibly due to VPN usage. Unfortunately, I am uncertain about the specific timing of these occurrences

Details:
Attempted Account Creation Email: joangiducos9@gmail.com

Issue Explanation: While attempting to create an account with the mentioned Gmail address, I received a notification stating, "Only one account is permitted per person." Additionally, it has come to my attention that my account may have been banned due to VPN usage. Unfortunately, I am unaware of when these events took place.

Request for Information and Resolution:
Could you please provide details about the account creation issue and the ban, including when these events occurred?
What steps can I take to rectify these situations and ensure compliance with x10hosting policies moving forward?

I appreciate your prompt attention to these matters and look forward to your guidance.

Thank you for your assistance.

Best regards, Joan

 

[ctyrd]

Issue Explanation: While attempting to create an account with the mentioned Gmail address, I received a notification stating, "Only one account is permitted per person." Additionally, it has come to my attention that my account may have been banned due to VPN usage. Unfortunately, I am unaware of when these events took place.

What is the domain for the account that was ban?

 

[spacresx]

new rules were put in place on how many accounts can be used
that rule being 1 account per ip address,
but sometimes exceptions are made,