Hello. Yesterday my account was suspended for absolutely no reason. I do not even have a backup of the files and really need the website to be online.
To explain more, I am a student and I am in the IB program. I created a website for my client which is a photography website, the website does nothing but display his photography. While I am at school, for some reason I have to use a proxy to work on the website. I think that this is the reason that my account was suspended. The project is due Monday and I really, really need some help. I really do believe it was the proxy that caused this but that is not my real ip address and under the circumstances I needed to use it.
Website domain: wbphotography.x10host.com
email: yomo710@me.com
I submitted an appeal and this is the response that I got. I am not affiliated with any Phishing website at all. Help please!
Reply from Eric B at 2015-03-13 20:19:31
Hello,
Thank you for submitting an appeal against the suspension imposed upon your x10Hosting free web hosting account. We have
reviewed your account and the information included within your appeal. Unfortunately after careful consideration the
information submitted with your appeal does not adequately justify removal of the suspension. Through an internal
investigation we were able to link this account to another one currently under a suspension for phishing; with the strength
of the links identified, we cannot unsuspend this account.
In accordance with the x10Hosting Terms of Service and Acceptable Use Policy agreed to upon registration the suspension will
remain permanently. This decision is final.
At this time, data backups are not available as detailed in sections 6 and 8 of the x10Hosting Terms of Service.
http://x10hosting.com/terms
Best regards,
The x10Hosting Abuse Team
To explain more, I am a student and I am in the IB program. I created a website for my client which is a photography website, the website does nothing but display his photography. While I am at school, for some reason I have to use a proxy to work on the website. I think that this is the reason that my account was suspended. The project is due Monday and I really, really need some help. I really do believe it was the proxy that caused this but that is not my real ip address and under the circumstances I needed to use it.
Website domain: wbphotography.x10host.com
email: yomo710@me.com
I submitted an appeal and this is the response that I got. I am not affiliated with any Phishing website at all. Help please!
Reply from Eric B at 2015-03-13 20:19:31
Hello,
Thank you for submitting an appeal against the suspension imposed upon your x10Hosting free web hosting account. We have
reviewed your account and the information included within your appeal. Unfortunately after careful consideration the
information submitted with your appeal does not adequately justify removal of the suspension. Through an internal
investigation we were able to link this account to another one currently under a suspension for phishing; with the strength
of the links identified, we cannot unsuspend this account.
In accordance with the x10Hosting Terms of Service and Acceptable Use Policy agreed to upon registration the suspension will
remain permanently. This decision is final.
At this time, data backups are not available as detailed in sections 6 and 8 of the x10Hosting Terms of Service.
http://x10hosting.com/terms
Best regards,
The x10Hosting Abuse Team
