Account Suspended without notice, can't log in

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gbartley

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Hello x10 Community Forums

My account under the username tehgnate@gmail.com was suddenly suspended 3 days ago without notice. There have been no emails telling my why it has been suspended, and I cannot log in to appeal/view suspension details.

Any help with my issue would be greatly appreciated.

Thank you
 

gbartley

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When I try to log into my x10 account, I get the error message
"Invalid login information provided."
Same when I try to log into cpanel
Also, when I click "Can't access your account?" and type in my email address I get
"We were not able to locate an account with that address. Sign up today!"
(By the way, I am completely sure I am typing my email/password right)
 

descalzo

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cPanel username or main domain name?

And you should be posting using the Forum Account linked to the Free Hosting Account.
 

gbartley

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I was using the cPanel username, I believe.
And I would post using my linked account, but I can't log into that, either.
 

descalzo

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If you refuse to post more information, I cannot look up your account.
 

descalzo

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That domain was suspended due to a proxy and is associated with a facebook.com email address.
 

gbartley

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Is there any chance of me being able to log back into it to remove the proxy?
And I had deactivated the Facebook account years ago.
 

Anna

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If you deactivated the facebook account years ago, how come you managed to access the email on that and confirm it for the hosting account? The account is a couple months old, and given your information you say the associated email would not be active since a few years? The email address is listed as being confirmed, you would have needed to have access to it in order to confirm it, doesn't really add up for me.

On a side note, proxies are clearly mentioned as not being allowed in our ToS under section 1. Server usage "Proxies: We do not allow any kind of proxies to be used on our servers, for any reason."
 
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