cannot access cpanel for a week

[socrat9s99]

It has been a week and yet I cannot access my cpanel control (https://x10hosting.com/control/...) .

What I get when i try to connect is:

This webpage is not available.

The webpage at https://fris.x10hosting.com:2083/login/ might be temporarily down or it may have moved permanently to a new web address.

 

[vishal]

Try this http://fris.x10hosting.com:2082/

 

[socrat9s99]

Thank you for your response, although i still cannot login to cpanel.
I tried this link too, but i get the message "Login Failed", though i give the same username and password which i give to login to the Account Panel: "https://x10hosting.com/control" .

 

[descalzo]

Now that Fris is more or less stable, could you log onto Account Panel and set/reset your password? It will make your cPanel and Forum passwords the same. Also, when they ask for 'old password', they mean your current Forum password.

And when logging onto cPanel, you should use your cPanel account name, which is different from your Forum username.