Cannot access cPanel - (IP Block?)

[GarfsField]

I am unable to access the cPanel. I have cleared the browsers cache. What is seems to be is that your firewall is not allowing my IP to connect to the server on port 2082

This has happened before about 2 weeks ago for port 80 and Corey had to change something on the firewall.
website: chc.co.za:2082
username: cclassen
IP: 41.243.113.41/16


Thanks

 

[Brandon]

Not really sure what to do, your not listed in hour firewall as having a blocked IP.

Can you access http://stoli.x10hosting.com:2082/ fine?

 

[GarfsField]

Hi Brandon

Yes I can access that one but still not the one tied to my domain name ????

Thanks

 

[Brandon]

Can you ping your domain and post what you get for the results of the ping here please.

 

[GarfsField]

Ok, here you are, also did a traceroute.

I have also appended a dns dig for the domain

It seems to me that the ICMP packets are blocked as a default, which is wise.

Pinging chc.co.za [74.86.133.216] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.86.133.216:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

----------------------------------------------

Tracing route to chc.co.za [74.86.133.216]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 21 ms 21 ms 21 ms dsl-241-192-01.telkomadsl.co.za [41.241.192.1]
3 21 ms 21 ms 20 ms 196.43.33.185
4 21 ms 21 ms 21 ms 196.43.33.185
5 23 ms 22 ms 23 ms 196.43.33.2
6 21 ms 21 ms 21 ms 196.43.33.5
7 329 ms 328 ms 328 ms 196.43.18.66
8 381 ms 381 ms 381 ms so-3-0-1.ar1.DCA3.gblx.net [208.49.224.161]
9 363 ms 362 ms 368 ms te7-2.cer02.dal01.dallas-border.com [64.215.81.2]
10 362 ms 361 ms 359 ms po56.fcr03.dal01.dallas-datacenter.com [66.228.118.190]
11 * * * Request timed out.
12 * ^C

--------------------------------------------------

dig @ns1.x10hosting.com chc.co.za A

; <<>> DiG 9.3.2 <<>> @ns1.x10hosting.com chc.co.za
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 243
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;chc.co.za. IN A

;; ANSWER SECTION:
chc.co.za. 14400 IN A 74.86.133.216

;; AUTHORITY SECTION:
chc.co.za. 86400 IN NS ns2.x10hosting.com.
chc.co.za. 86400 IN NS ns1.x10hosting.com.

;; ADDITIONAL SECTION:
ns1.x10hosting.com. 14400 IN A 74.86.117.243
ns2.x10hosting.com. 14400 IN A 74.86.241.223
ns2.x10hosting.com. 14400 IN A 70.87.51.251

;; Query time: 359 msec
;; SERVER: 74.86.117.243#53(74.86.117.243)
;; WHEN: Fri Nov 23 12:41:57 2007
;; MSG SIZE rcvd: 141

-----------------------------------------------------

I can access the normal website on port 80 with no problems, it is just the cPanel port for my domain that is not working.

Thanks

 

[Corey]

Are you still having a problem with this? I could only guess it might have had to do with all the recent issues we had.