Cannot access my account or reset password

[escgx10h]

Hi,

I am unable to login at https://x10hosting.com/login
Password reset does not work either.

My site is still up.

Can you help?

 

[spacresx]

there is no current services listed for your forum user name.
you will need to provide the details before support can help.

 

[escgx10h]

Thank you! Could you tell me what details I need to provide, please?

 

[spacresx]

for login support you should be using the same username as you do to log in to the forums here.
this helps to prove you are the person entitled to that account. (security reasons)
we dont want x10 giving log in details to just anyone that asks for it.

what user name are you trying to log in with?
what is your website domain url ?