Can't access CPanel/FTP

[missmoss]

Hey there,
since 2 days i can't access my cpanel and ftp. I really need to change some stuff and backup my website, so please be so kind and take care of my problem.

Thanks a lot.

 

[garrettroyce]

What is the problem you are experiencing? Are you getting any error messages? Did you make a mistake in your password?

Your FTP and CPanel load quickly for me, so I'm guessing it's a login issue. You might want to do a password change from your hosting account panel, just to make sure you are using the right password. If that doesn't yield any results, please post back so we can troubleshoot your problem further.