Can't access my site

[longball]

Hello, I am having trouble accessing my site. I keep getting a 404 error message. I have changed internet providers. Can you help me? Thanks
My site is rsmbl.x10host.com

 

[mrburnsx]

What does your panel say in https://x10hosting.com/panel

try accessing the hosting control panel from there and go into DNS Management and edit the A record to 198.91.81.12

 

[longball]

What does your panel say in https://x10hosting.com/panel

try accessing the hosting control panel from there and go into DNS Management and edit the A record to 198.91.81.12

It doesnt work I still cant see my site

 

[longball]

I ran windows diag and it says my site is not responding

 

[longball]

2025-03-08 18:32:57.092013 [ERROR] [3286406] [T0] [HTAccess] Failed to open [/home/rsmblx10/domains/rsmbl.x10host.com/public_html/.htaccess]: Permission denied

This error message is on my site

 

[longball]

is my ip address blocked. it is different now

 

[Eric S]

Your DNS records are pointing to a T-Mobile IP address. Can you confirm if you made this changes? I do not see your IP blocked on our side to access this panel.

I have updated the DNS on our end to point correctly to your site and can see the domain loading at this time.

 

[longball]

Yes, I have T-Mobile now

 

[longball]

I tried putting my IP address in and still nothing

 

[mrburnsx]

I tried putting my IP address in and still nothing

You are not following the instructions given. Change the IP Address in the A record to 198.91.81.12. DO NOT put in any other IP Address.

 

[Eric S]

I am not sure why you keep changing this DNS record. This is for our server to provide proper DNS to show your domain. DO NOT change this back.

 

[longball]

Okay I have the ip address to 198.91.81.12 and still I am getting a 404 message.

 

[longball]

Do I have to do anything else and do I have to wait for a time before I can see my site. Just wondering. Thanks

 

[Eric S]

404 is the correct response as you have issues with the permissions on your files.

I have ran a server side command and can see permissions are restored and site loading on our end.