cgi web page hit counter stopped working

[gurfle]

At the bottom of my web page (http://dreyer.x10hosting.com/) I used to be able to get a hit counter to work using the following html tag:

<img src="/cgi-sys/Count.cgi?df=gurfle.dat|display=Counter|ft=3|md=5|frgb=255;255;255|dd=D">

As you see if you point you browser to http://dreyer.x10hosting.com/, now you get the following message where the counter used to appear:

"Could no write to counter file: /var/cpanel/counters/gurfle.dat"

Anybody know what's gone wrong and if possible, how to fix it? Thanks a bunch in advance for any and all tips!

 

[Derek]

What are the permission on that file?

 

[Humza]

Hi, Go to cPanel File Manager then navigate to /var/cpanel/Counters/gurfile.dat and change permissions to 777. if that does not work i suggest use another counter.

 

[dlukin]

Hi, Go to cPanel File Manager then navigate to /var/cpanel/Counters/gurfile.dat and change permissions to 777. if that does not work i suggest use another counter.

Actually, since it is just a data file, I would set the permissions to 666.

But then I wonder about the path /var/cpanel/counters/gurfle.dat and the url fragment /cgi-sys/Count.cgi

Where did you get that counter?

 

[gurfle]

Sorry, I've been tied up and have not had a chance to return and see all the helpful replies

Hi, Go to cPanel File Manager then navigate to /var/cpanel/Counters/gurfile.dat and change permissions to 777. if that does not work i suggest use another counter.

I cannot see from cPanel File Manager any folder resembling /var/cpanel/Counters. It looks like /var/cpanel/Counters is some sort of system folder, whereas cPanel File Manager just shows my personal stuff under /home/gurlfe.

It appears that /var/cpanel/Counters/gurfle.dat does exist because when I changed gurfle to girfler I get the message "Counter datafile /var/cpanel/Counters/gurfler.dat must be created in cPanel first", so as you say, permissions may be off for /var/cpanel/Counters/gurfle.dat. I'll need some more help to fix that, as I have no idea how to access that file.

Thanks, Nick

---------- Post added at 08:46 PM ---------- Previous post was at 08:43 PM ----------

Where did you get that counter?

Not sure, but somehow it was working until a few months ago. Maybe permissions got clobbered during the last big x10hosting move (see my response to Humza).

But then I wonder about the path /var/cpanel/counters/gurfle.dat and the url fragment /cgi-sys/Count.cgi

It is strange, but apparently /cgi-sys/Count.cgi is functional as it does display the expected nicely framed little box, just with the error message instead of the counter in it, so it does look like merely a permission problem with /var/cpanel/counters/gurfle.dat. See again my response to Humza for what happens if I change df=gurfle.dat to df=gurfler.dat and if I try the path df=/home/gurfle/public_html/gurfle.dat I get the message "Illegal datafile path!".

Thanks for your help looking into this. I think now all I need is a way to alter the permissions for /var/cpanel/counters/gurfle.dat. Any ideas?