Complex account problem

[chkaiban]

Hello,

My aacount username is chkaiban.

When I first singed up I used the domain http://px.exofire.net/ then I changed it to http://chkaiban.x10hosting.com after that I noticed that I can have my own domain name so I registered http://[URL="http://www.chkaiban.com"]www.chkaiban.com[/URL] and changed the A name at godaddy.com to the shared IP which I found under server status.

The problem is if I try my domain it says page can not be displayed and if I try the ip/chkaiban it says 404 Not Found.

Thank you

 

[Daniel S]

Hi the name servers and ip addresses have changed recently please follow this link for more information.

http://forums.x10hosting.com/news-announcements/56100-moving-x10.html


These are the settings I use.

Name server 1:

ns1.x10hosting.com

IP: 67.228.168.190

Name server 2:

ns2.x10hosting.com

IP: 74.86.133.24

I hope this solves your problem

 

[chkaiban]

Thank you for the info but this issue does not apply to my problem since I only changed my A Host at GODADDY (67.228.161.43) while my DNS still points to godaddy. More over I can not access my acount using http://IP/username

 

[Fedlerner]

You should point your domain (A Record) to: 67.228.167.204.
I also noticed your domain was not changed correctly. When you change your domain at your AMP you should do it without the "www.". I've fixed this.

So you just need to fix the IP to which your A record is pointing.

 

[chkaiban]

Thank you for the info, I applied the new IP now I'll just wait for it to become active

 

[chkaiban]

I have made the changes requested but I still can not access my site using neither the domain name nor the IP followed by username. http://67.228.167.204/chkaiban/

I also can not access my cpanel using the IP http://67.228.167.204:2082 it gives login failed

I am attaching a print screen of the godaddy domain settings

Thank you for your help

 

[Fedlerner]

You won't be able to access your website by: http://67.228.167.204/chkaiban/ or http://67.228.167.204/~chkaiban/. This has been disabled a while ago.

IP 67.228.167.204 is a secondary IP address, which is used for accounts in server "Vox".
IP 67.228.161.43 is the primary IP for "Vox". You should use this one to login to cPanel. http://67.228.161.43:2082/

I've checked again and couldn't find anything wrong with your account. Contact your doamin provider and ask them if you're configuring the A entry correctly.

I'll move this to "Level Two Support".

 

[chkaiban]

Problem solved. Thank you for your help.

 

[Corey]

I'm going to go ahead and close this thread. Feel free to re-open it or create a new thread if further assistance is needed.

-Corey