Cpanel a fatal error or timeout occurred while processing this directive

Status
Not open for further replies.

rfyscom

New Member
Messages
16
Reaction score
0
Points
1
Hi,

I cannot log into Cpanel anymore I just get

Cpanel a fatal error or timeout occurred while processing this directive.

Please help me to get back in.



Thank you
 

Attachments

  • Screenshot_2018-07-31-16-38-36-1.png
    Screenshot_2018-07-31-16-38-36-1.png
    30.6 KB · Views: 13

cjptomas80

Member
Messages
254
Reaction score
6
Points
18
I having experiencing same problem you got. Which server are you? mine on xo1.x10hosting.com when accessing Cpanel.
 

rmsx10ho

Member
Messages
159
Reaction score
13
Points
18
I'd try but I'm on xo2.x10hosting.com (which is working fine)

Can either of you get FTP access?
 

cjptomas80

Member
Messages
254
Reaction score
6
Points
18
I can access FTP and my site is working properly. Just accessing the CPANEL as mention by a thread starter the problem.
 
Last edited:

gasx10bz

New Member
Messages
9
Reaction score
1
Points
3
Hi,

Same issue and server. Here you are the extended error info:

Template::Exception:
[TYPE]=[file]
[INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
[% IF stat.pc.defined;
stat.percent = stat.pc;
[%
IF stat.pc.defined;
stat.percent = stat.pc;
END; %]]
[TEXT]=[






]
at cpanel.pl line 1050.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4408
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 271
 

odam2x10

New Member
Messages
6
Reaction score
0
Points
1
Same issue, same server. Anyone got any ideas on getting round it?

xo1.x10hosting.com (Port 21)



A fatal error or timeout occurred while processing this directive. [close]

Template::Exception:
[TYPE]=[file]
[INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
[% IF stat.pc.defined;
stat.percent = stat.pc;
[%
IF stat.pc.defined;
stat.percent = stat.pc;
END; %]]
[TEXT]=[






]
at cpanel.pl line 1050.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4408
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 271
 

cjptomas80

Member
Messages
254
Reaction score
6
Points
18
There's nothing we can do about it. Let's wait patienly for admins to fix it.
 

odam2x10

New Member
Messages
6
Reaction score
0
Points
1
Are any Admin people watching this?

About a week ago I had a message saying my account would expire if I didn't log in - but this fault will not let me log in.

The help files say that I can ask for my account to be restored by logging in!

Can something be done within the next week or so before my files are all deleted?

Fortunately, ftp still works. I have downloaded everything in case I have to start again from scratch.

Thanks

Ken
 

cjptomas80

Member
Messages
254
Reaction score
6
Points
18
The requirement that x10hosting to prevent inactivity is to login in https://x10hosting.com/sso/login. That's all you need. If your site is working properly then it's okay for now. The problem here is if you want to do something that it will require you to use cpanel.
 

anovox10

New Member
Messages
3
Reaction score
0
Points
1
Same issue, same server. Anyone got any ideas on getting round it?

xo1.x10hosting.com (Port 21)



A fatal error or timeout occurred while processing this directive. [close]

Template::Exception:
[TYPE]=[file]
[INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%)
[% IF stat.pc.defined;
stat.percent = stat.pc;
[%
IF stat.pc.defined;
stat.percent = stat.pc;
END; %]]
[TEXT]=[






]
at cpanel.pl line 1050.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4408
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 271


I Don't think there is anything we can do. The Cpanel installation or the template is corrupted and needs to be fixed or reinstalled by an admin.
 

erniehan

New Member
Messages
11
Reaction score
1
Points
3
When trying to open cPanel I get error message "A fatal error or timeout occurred while processing this directive. [show] [close] " What can one do?
 

cjptomas80

Member
Messages
254
Reaction score
6
Points
18
When trying to open cPanel I get error message "A fatal error or timeout occurred while processing this directive. [show] [close] " What can one do?
Nothing, we were on the same boat. Its their side problem not us. There is nothing we can do on our side to fix it. Are you on same server mention here on this thread as us.
 

andysx10

New Member
Messages
8
Reaction score
0
Points
1
Yep, me too, same problem as op has stated,
I can ftp in though, but no cpanel
hopefully fix soon
 

letapk

Member
Messages
39
Reaction score
0
Points
6
Status
Not open for further replies.
Top