cPanel Issue

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vutukuri

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I have changed my primary domain from getready.x10hosting.com to moveupez.com (which is registered somewhere else). After this change, I am not able to get to cPanel. My Account information page shows me the cPanel URL:http://moveupez.com:2082 . When I try to go to that url, I am getting 'page cannot be displayed' error page.

When I tried to use my old cPanel URL http://getready.x10hosting.com:2082 , I am getting password error.

Should I change my primary domain back to http://getready.x10hosting.com ?

My account username is vutukuri.

Could someone please help me with this?
 

Chris73

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Look at this first.

Why does my domain's home page say "This domain has just been registered by a 1&1 Internet customer"?

You are seeing this page when you visit your domain (www.yourdomain.com) because you have not yet replaced the temporary web page which was created for you when you signed up for your 1&1 Internet domain or web hosting package. This page/file is called "index.html" and can be overwritten or replaced with a page you create using one of our site building tools or your own site building software depending on whether you purchased a 1&1 Internet domain name only package or a 1&1 web hosting package.


Why have we placed this temporary page for you?

If your site does not include an index.html page/file (either your placeholder "Under Construction" page or a home page you created yourself), your site visitors will receive a "Page not Found" error when viewing your domain. If the temporary page on this domain is currently visible, it also means DNS name pointing has been successful and you are ready to begin building your site!

Important: By default, the first page you'll see when you visit your domain name is "index.html"


What to do next?

In order for a visitor to see your web site at your domain, your site must include a file called "index.html." Files called "page1.html" or "home.html" or "default.html" for example, will NOT appear as your primary page when visitors arrive. You should rename it index.html for it to be visible as your site's default home page.

NOTE: Web page file names are case sensitive. Your home page needs to be named "index.html" but "Index.html" or "INDEX.html," for example, will not be shown when someone visits your web address. Also, be sure your file includes the extension .html. If your file name ends with .htm, you may need to resave it as an .html file.

I will do some further research on our end.
 

Chris73

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Please make sure you have set the nameservers to:
ns1.x10hosting.com
ns2.x10hosting.com

This is to be done at the domain registrar.
 

vutukuri

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Thanks for your quick reply Chris.

But, changing the name server at my registrar would fix the cPanel issue?
 

Chris73

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Trying to log into x10hosting with a new domain name from a different registrar requires the nameservers to be pointed at x10. Otherwise the cPanel will not work properly.
 

vutukuri

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Chris,

I have updated the DNS at my registrar and my website now pointing to X10Hosting name servers. Still, I cannot get to cPanel. Appreciate any help.
 

vutukuri

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Chris,

It is working now with both domain name and the IP address given by you. Thanks a lot.

Suresh
 
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