cPanel logins becoming increasingly frustrating

[sbonner]

I absolutely love x10 and its blazingly fast customer support, so let me say that before I move on to my complaint.

I am finding that getting into my cPanel via the 2082 port has become increasingly frustrating ever since the login page has changed.

Because it is set up with inline frames (or appears to be), every time I succeed on a login (or so I assume, since I am using correct credentials), it will just reload the login page again, only this time it's a fresh page inside the inline frame of the first login page. This forces me to get to my cPanel by way of logging into my main account page, and I simply am not interested in going through the extra page clicks when it's obvious that we're meant to be able to have a more straight-forward login.

Secondly, the login box can be overly large for page and does not allow for scrolling, if it for whatever reason over-extends the given frame. I've had this issue in the past when trying to fill out forms and I have to pull a bunch of keyboard shortcuts and tricks just to find a submit button and activate it.

Lastly, I would really like to see that the built-in advertisements that you are forced to play before being able to even get your CAPTCHA challenge phrase be replaced. I don't mind watching required advertisements, but I would strongly prefer them to not be a part of my actual log-in process in such an obstructive way. Perhaps they could be moved to another place on the page, or played prior to being shown the form itself, with the assumption they will not repeatedly replay if you fail your credentials (especially since it seems I get the SAME ad each time).

Please take this as (hopefully helpful) criticism.

 

[SierraAR]

The purpose of the advertisement captcha is to provide security to cPanel, in an effort to prevent bots from bruting someones account and disrupting our services. Any decent captcha service is likely to be using advertisements now as it's the 'new' thing, and something that the least number of bots, if any bots at all, have been programmed to bypass.

As for the inline frame issue you mentioned, I'm not having that problem at all when I log in directly through my-domain.com:2082. You could try refreshing the page after you log in - This might clear out the inline frame and load the cPanel page itself.

 

[stpvoice]

I absolutely love x10 and its blazingly fast customer support, so let me say that before I move on to my complaint.

I am finding that getting into my cPanel via the 2082 port has become increasingly frustrating ever since the login page has changed.

Because it is set up with inline frames (or appears to be), every time I succeed on a login (or so I assume, since I am using correct credentials), it will just reload the login page again, only this time it's a fresh page inside the inline frame of the first login page. This forces me to get to my cPanel by way of logging into my main account page, and I simply am not interested in going through the extra page clicks when it's obvious that we're meant to be able to have a more straight-forward login.

Secondly, the login box can be overly large for page and does not allow for scrolling, if it for whatever reason over-extends the given frame. I've had this issue in the past when trying to fill out forms and I have to pull a bunch of keyboard shortcuts and tricks just to find a submit button and activate it.

Lastly, I would really like to see that the built-in advertisements that you are forced to play before being able to even get your CAPTCHA challenge phrase be replaced. I don't mind watching required advertisements, but I would strongly prefer them to not be a part of my actual log-in process in such an obstructive way. Perhaps they could be moved to another place on the page, or played prior to being shown the form itself, with the assumption they will not repeatedly replay if you fail your credentials (especially since it seems I get the SAME ad each time).

Please take this as (hopefully helpful) criticism.

I've not actually noticed the ads, probably because I'm using the Adblock addon for Firefox. It's available for other browsers, too, and I'd thoroughly recommend it.

 

[Smith6612]

As for the inline frame issue you mentioned, I'm not having that problem at all when I log in directly through my-domain.com:2082. You could try refreshing the page after you log in - This might clear out the inline frame and load the cPanel page itself.

On Starka, it seems to do the exact opposite of what you're suggesting it should do (and I do agree). The :2082 login page is broken. cPanel loads in the section of the login + capcha and a reload of the page simply takes you back to the login screen and capcha. You get no redirect to the actual cPanel page despite the cPanel cookie being set. I'd have to say it's broken!