Created a new account, not allowed databases

[googlybear]

Hi there, after getting advice from the support chat. I have been advised to create a new thread on this issue.

I have just created a new free hosting account, which states in the setup that it would allow up to 5 MySQL databases.

However once logged in to cPanel, it states i am not allowed any.

Regards
googlybear

 

[tnl2k7]

The static hosting plan doesn't allow any databases. There are three types of ad-enhanced plan, static, advanced and corporate. You appear to have signed up for static by mistake. Would you like me to terminate this account so you can register for another account?

-Luke.

 

[googlybear]

Again, after speaking to the support chat, it appears i ordered the wrong package.

Please can you downgrade it to ad-free (as i appear to have ordered ad-enhanced static by mistake.

Thanks
Edit:
I was in cpanel, and it stated i was not allowed.

 

[TechAsh]

I'm dealing with this on IRC.

 

[googlybear]

yes please, will that terminate my forum account too?

 

[tnl2k7]

No, just your hosting account . TechAsh is dealing with this, so please speak to him about any problems/questions .

-Luke.

 

[TechAsh]

*Closed*

If you need any more help on this topic you may re-open this thread.