Custom Error Pages Not Showing

[mariomike9]

I had created a 403.shtml and 404.shtml in the cPanel,
and my error pages had been working for a while, but recently any
404 or 403 errors give me a generic x10hosting error page.

My site is http://www.roughroadsgame.com/

I'm on free hosting- does this feature no longer exist?
I've looked for my error page files, and they are still there.

Thanks in advance for any help!

 

[descalzo]

I had created a 403.shtml and 404.shtml in the cPanel,
and my error pages had been working for a while, but recently any
404 or 403 errors give me a generic x10hosting error page.

My site is http://www.roughroadsgame.com/

I'm on free hosting- does this feature no longer exist?
I've looked for my error page files, and they are still there.

Thanks in advance for any help!

My custon error pages work on my free account.

Your .htaccess file (which points Apache toward your custom pages) might have gotten deleted or corrupted.

If you could post it here, something might be found.

 

[adamparkzer]

I had created a 403.shtml and 404.shtml in the cPanel,
and my error pages had been working for a while, but recently any
404 or 403 errors give me a generic x10hosting error page.

My site is http://www.roughroadsgame.com/

I'm on free hosting- does this feature no longer exist?
I've looked for my error page files, and they are still there.

Thanks in advance for any help!

Please add this to your .htaccess file (you can find the .htaccess file in your cPanel's File Manager by either enabling the viewing of hidden files or by adding &showhidden=1 to the end of the URL of the File Manager):

ErrorDocument 403 /403.shtml
ErrorDocument 404 /404.shtml

 

[jtwhite]

After you do what adamparkzer said, clear your cache... If it does not work after, please post your .htaccess file here.

 

[mariomike9]

I added the code adamparkzer gave me to the end of my .htaccess file and my error pages now work again!
Thank you to everyone for their quick and helpful responses!