Thanks @spacresxyou must be using at least 75% of your current space to be eligible.
this includes deleting any unused files like backups, zipped or temporary content.
all files must be used by your website and not for storage space.
your website must be within the terms of service without violations.
staff will need to review your website before increasing disk space.
not it may take time before staff will reply.
as the forums are not regularly monitored by staff.
you might get faster reply using the discord service.