Domain Name Problem

[blackmoon]

Hi guys, I made an error and would greatly appreciate someone helping me unravel this:

I have two free accounts, electrohermit and blackmoon. electrohermit account is OK.

I had set up the annual fee for both so to avoid login requirements/suspension. Apparently the account "blackmoon" is not setup properly for this fee and was suspended at the start, around June of 2010.

Today, following the X10hosting error window instructions, while logged in under "blackmoon" account, I tried to create the domain "blackmoon" again in the new account sign up window. However, it will not allow me to do this as I receive the message "This Domain Name already exists". The suspended "blackmoon" domain account apparently exists in limbo and I cannot reactivate nor clear it out and this creates a catch-22 situation.

I spent some time researching a solution to this, but cannot find one.

Can I reactivate this account or at the least have the domain http://blackmoon.x10.mx cleared out so I can create again and reattempt to pay the annual fee to avoid suspension.

Thanks guys, greatly appreciated.
david

 

[MaestroFX1]

Hello David!

Are you sure that you don't have any other account that was used to register that specific domain?

blackmoon.x10.mx is already in use but it is in suspended mode.

 

[blackmoon]

Maestro:

Exactly, that's what I was saying -- its suspended from the start.

I'm logged in right now, in this forum under blackmoon account (double checked) but cannot access the blackmoon CP.

Do I just need to unsuspend it? Is there a link for doing that?

thanks
dd

 

[MaestroFX1]

Someone else has registered this - blackmoon.x10.mx as his/her main domain and it is in suspended mode.

By someone else, I mean - neither electrohermit nor blackmoon.

That's why I asked - "Are you sure that you don't have any other account that was used to register that specific domain?"

 

[blackmoon]

Maestro:

No other account was used to register it, I'm the one who registered blackmoon.

Can I get it out of suspended mode?

thanks
dd

 

[descalzo]

Also, you are allowed only one Free Hosting Account. Using add-ons, you can host several domains/sites on that account, but you are only allowed one account.

 

[MaestroFX1]

Maestro:

No other account was used to register it, I'm the one who registered blackmoon.

Can I get it out of suspended mode?

thanks
dd

May be you are just unlucky that someone else has got that specific domain registered first.But if you are lucky enough, you will get this specific domain after it gets terminated.

 

[blackmoon]

Thanks guys, I appreciate the help.

I'm trying to find the login for the Control panel under blackmoon. I must have been confused with the login for the forum account for blackmoon.

I created the two domains under completely separate accounts (each under unique email).

Here is the email that was sent to my gmail account last year:

-------------------------------------------------------------------------------------

subject - x10Hosting Account Inactivity Suspension Warning
date - June 28 at 9:24 am
sent to - electrohermitgmail.com
body -
Important Information

x10Hosting has an inactivity policy that will soon affect your hosting account black. We require all users to access our forums and login at least once per month. At this time, your x10Hosting forum account blackmoon has been inactive for 45 days.

Acessing our forum is easy, simply sign-in using the below URL or from our Account Panel. Remember to access it at least once per month to prevent inactivity suspensions. Posting on our forum is never required - The only requirement is that your account is logged into.

Below are some direct links to our Account Panel and forums:

x10Hosting Forums: http://x10hosting.com/forums
Account Panel: https://x10hosting.com/control


Thank you for using x10Hosting!


You are receiving this email because electrohermitgmail.com is registered under an x10Hosting account.
© 2010 x10Hosting - Free Web Hosting for the Masses!

 

[descalzo]

So?

What do you want?

1. You cannot have two hosting accounts. If you make a new one with this Forum account, you risk losing both.

2. You lost the rights to the domain name you want. Someone else took it. You cannot take it away from him.

 

[MaestroFX1]

Please elaborate a bit!

Control panel ??? Short for cpanel ???

Here the link for Account Management Panel : https://x10hosting.com/control/

By the way,cpanel and Account Management Panel are completely different.

 

[blackmoon]

Descazlo:

First of all I don't appreciate your "So" surly response. I don't need your sarcasm and you are not responding with correct information in the first place, which makes you look sarcastic and uninformed, so you are welcome to disconnect yourself from this thread. Obviously, I'm doing something wrong here, but at least I'm trying to sort it out and get help. You seem to be bothered or irritated with my lack of understanding, it is unbelievably bizarre to get such a vibe in a forum.

You can have two separate accounts, I inquired about this through X10 admin when I set them up in May 2010. The requirement relayed to me, is that they be under two separate email accounts. This wasn't something I tried to sneak in, I asked X10 directly on this and got a direct reply. So I set up two accounts under two separate emails.

Both accounts were up and running just fine in may 2010. Blackmoon was not suspended because of two accounts, blackmoon was suspended because of login inactivity. That is why I just posted the last blackmoon email notice I received from X10hosting.

Maestro:

I do "get" that there are two separate logins, one for forum and one for control panel login. My first route was to do what the X10hosting URL window say, when I typed in the blackmoon URL.

I had no luck getting into my control panel login, thus went into the forum first to try to sort this out and get some answers.

I just tried now to login to blackmoon control panel and get "LOGIN FAILED" I'm using the correct username: "black" and as far as the password, it was updated and I might have a problem with that.

thanks for the help

 

[MaestroFX1]

Maestro:

I do "get" that there are two separate logins, one for forum and one for control panel login. My first route was to do what the X10hosting URL window say, when I typed in the blackmoon URL.

I had no luck getting into my control panel login, thus went into the forum first to try to sort this out and get some answers.

I just tried now to login to blackmoon control panel and get "LOGIN FAILED" I'm using the correct username: "black" and as far as the password, it was updated and I might have a problem with that.

thanks for the help

You may give "I forgot my password" option a try !
It is on same the page.

 

[blackmoon]

Maestro:

This is the link for the cpanel (control panel) I am trying to login:
https://stoli.x10hosting.com:2083/login

I don't see a link anywhere on the page for "I forgot my password" just a notice saying "Login attempt failed"

Am I being thick here! I followed the cpanel link given to me.

Here is the original notification from X10 for the blackmoon account btw:

--------------------------------------------------------------------------


subject - x10Hosting Hosting Account Created
date - May 14 at 12:51 am
sent to - electrohermitgmail.com
body -

It's alive!

Your x10Hosting free web hosting account has been created successfully. It is available for use immediately.

Here are your hosting account's details:

Username: black
Password: This is the same as your client account password
Domain: blackmoon.x10.mx
Package: adfree-adfree
Hosting Server: stoli


cPanel can be accessed through our account panel or by using the following URL:
https://stoli.x10hosting.com:2083

Important links relating to your hosting account:

Client Account Panel: http://x10hosting.com/control
Common support questions: http://x10hosting.com/control?support&common
x10Hosting Forums: http://x10hosting.com/forums
Getting started information: http://x10hosting.com/forums/news-announcements/27011-x10-getting-started.html


Support for your hosting account can be obtained through our Account Panel. From there you may open support requests, view your accounts present and past support requests, and search our forums for similar problems that have been solved by our community. The forums are a valuable source of information with hundreds of thousands of posts.

Thank you for using x10Hosting!

---------- Post added at 08:32 PM ---------- Previous post was at 07:09 PM ----------

Maestro:

thanks for the help. I have the feeling this domain is gone so I'm going to drop this here instead of wasting more time, its too convoluted.

 

[MaestroFX1]

Hello again!

Technically, there are three different locations for login for a normal user.

#1 Account Management Panel https://x10hosting.com/control/
#2 Forums Login http://x10hosting.com/forums/
#3 cPanel Login Variable

AMP can be used for directly logging in cPanel and in forums.
cPanel login is valid for only those accounts which are either not in suspension or haven't been deleted.

You can get "I forgot my password" option here: https://x10hosting.com/control/

Just for some clarification:
------------------------
forum account username - electrohermit
hosting account username - daviddav
domain(s) associated with hosting account - http://electrohermit.x10.mx/
Service Type - Prime
cPanel Login Page - https://starka.x10hosting.com:2083/
Status of prime membership - Active
------------------------
------------------------
forum account username - blackmoon
hosting account username - NA
domain(s) associated with hosting account - NA
Service Type - NA
cPanel Login Page - NA
Status of prime membership - NA(or Unknown or Expired)
------------------------

On "I have the feeling this domain is gone" :

Well I'm not going to divulge any specific information as I reckon that as a classified information(client-service provider confidentially???).

But, you may derive some intelligent "logical conclusions" on your own using this publicly available article:
https://x10hosting.com/terms
(Section 7. Inactivity)

Thank you for your patience!