Domain not redercting to the right page .

[youblay]

Hi;

I am new customer to your hosting service , My site was working well with the domain that i hae ( fire-play.com ) but after the change of servers the domain is not redirecting to my page no more i tried to resolve the problem from the control pannel because i found that the domain is not well configured but the server return error " the domain is already configured " it also say that i am using no parking domain . so what i have to do??

 

[sasquatchbob]

I'm having the same problem.
My domain name, markyates.co.uk was pointing at markyates.x10hosting.com as it should but since last night itjust points to a holding page. If I enter markyates.x10hosting.com into my browser, the site is there.
I tried adding markyates.co.uk as a parked domain but it wouldn't let me, it said it's already configured. So, I added a redirect from markyates.co.uk to markyates.x10hosting.com and that doesn't seem to work either.
Help!!!!

 

[mr kennedy]

did you point your domains to our nameservers?
and did you park them in cPanel?

If you did, you need 24 - 48hours (usually under 24h) for the domain to propagate. If within that timeframe it is still not parked, that's the time to worry

EDIT: I checked both of your domains and it's displaying x10 index page. what do you want to do?
point them to your existing site?

 

[janardan]

I'm facing the same problem. My domain bhaktipuro.x10hosting.com was redirected to www.bhaktipuro.org.ve. After the change of servers, whenever I tried to access my site I would get a page with the 10xhosting logo and google ads. Then I realized my addon domaing was gone, so I deleted the redirection and am now able to access my site at bhaktipuro.x10hosting.com. However, when I try to add the other domain again I get: Error from park wrapper: bhaktipuro.org.ve is already configured.

 

[youblay]

what can we do to resolve the problem .and i want know how to delete the account.

 

[Werewolf]

i seem to have the same problem too after doing what following what brandon said it worked till the server restarted

EDIT: Disregard this I just rede this post http://forums.x10hosting.com/server-alerts/27367-ad-free-server-ciroc-2.html#post175049

 

[sasquatchbob]

Yes, the name servers are set correctly and I've parked the domain several days ago. It was working fine until last night.
I'd like markyates.co.uk to take you to markyates.x10hosting.com please.

 

[Becavity]

It's the same with all of the ciroc servers I believe. ;________;

When can ppl fix this?

 

[Starshine]

First, this is the problem when multiple people ask for help in one thread ... we have various questions and its hard to answer everyone. ( But will try )

Youblay - Domain changing is disabled. You will need to request an Account Manager to update this for you.
Please provide the domain name, and if you are on Ad-Enhanced or Ad-Free. And the same goes for terminated an account - just post a message stating you wish to have your account closed.

sasquatchbob - You can't have your domain point to the sub-domain. Once the domain has been entered in place of your sub-domain, the sub-domain will stop functioning. I will look into this for you and see if its set correctly.

Janardan - One of the Admin's may need to reset the DNS server for you and reset your domain in your account. Due to the server change, there just may have been a hiccup.

As for the question to "When will someone fix this?" - As you can tell, there were a lot of issues regarding the new server addition, and as I said above - when multiple people post various questions in one thread ( instead of their own thread - to let the staff know of a wide problem ) we aren't aware of it as quickly.

 

[Becavity]

I don't think you understand StarShine.

Our forums work on the subdomain but not on the domain we have on the account (either parked or add-on), and when we go to the cPanel there IS no parked/add-on in the list that we SHOULD have! But, when we try to add it, it says it's already configured!

 

[Starshine]

I don't think you understand StarShine.

Our forums work on the subdomain but not on the domain we have on the account (either parked or add-on), and when we go to the cPanel there IS no parked/add-on in the list that we SHOULD have! But, when we try to add it, it says it's already configured!

I understand only what you post. ( Read above ) You didn't mention anything about a forum. Just "your site". I gave an answer to what information was provided. Plus, again - I stated that because of the multiple requests for help, its hard to help one person - because it may be a different answer for each.

So, my answer stand then. It seems that during the move, something got screwed up. Corey ( The Admin ) will need to erase the DNS settings and reset it with your domain.

 

[Corey]

Is this resolved? It could have been caused by the upgrade issues we were experiencing. Let me know and I'll look into it.

-Corey