Email Issues

[the bike guru forum]

Hi there. I've recently noticed that the email account on my website has not been accepting incoming mail. I have no problems sending, but receiving is a no no... When i sent a message to it from another account of mine, i received this in the sender's mailbox.

Mail Delivery Subsystem - Delivery Status Notification (Failure)

Delivery to the following recipient failed permanently:

info@thebikeguru.co.uk

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here (state 14).

----- Original message -----

Received: by 10.204.148.82 with SMTP id o18mr5752395bkv.188.1260350622316;
Wed, 09 Dec 2009 01:23:42 -0800 (PST)
Return-Path: <matthew.lawford@googlemail.com>
Received: from ?192.168.0.3? (client-86-26-90-50.nrth.adsl.virginmedia.com [86.26.90.50])
by mx.google.com with ESMTPS id 19sm3525927fkr.18.2009.12.09.01.23.40
(version=TLSv1/SSLv3 cipher=RC4-MD5);
Wed, 09 Dec 2009 01:23:41 -0800 (PST)
Message-Id: <BB6460FD-9997-41C2-8A07-A75EB636C883@gmail.com>
From: Matthew Lawford <matthew.lawford@googlemail.com>
To: info@thebikeguru.co.uk
Content-Type: text/plain; charset=US-ASCII; format=flowed
Content-Transfer-Encoding: 7bit
Mime-Version: 1.0 (Apple Message framework v936)
Subject: Hello
Date: Wed, 9 Dec 2009 09:23:38 +0000
X-Mailer: Apple Mail (2.936)

Test email.




Does anyone have any ideas as to getting it back to normal operation?

Thanks,

Matt

 

[Smith6612]

Look in cPanel and make sure that your site's domain has MX Records pointing to it. If they're disabled, enable it (might take a few minutes) and see if mail starts to be coming in. Of course, if it has been working before, it might be what happened to be a few months ago where incoming mail was acting up and then started working suddenly later on.