ERROR Can NOT login to x10 Forum

[bdistler]

Can NOT login to x10 Free-Forum

my forum account is a paid [ Prime Member ] and yet....

I have a open tickets in Account Management Panel with no reply since 05/12
about this error

try to log in to x10 forum https://x10hosting.com/control/
use copy/paste to input password

receive

You have entered an invalid username or password. Please enter the correct details and try again.

try to change password via Email link and/or Account Management Panel
with Email domain or username (username will NOT log me in)
use copy/paste to input password

receive

Your password change request has been processed. The changes that occurred to your services are listed below:
Your client account password was updated successfully.
Your forum account, bdistler, had its password updated successfully.
Your hosting account bdistler has a password update processing. View.

NOTE: ==> Your forum account, bdistler, had its password updated successfully. <==

also receive Email

Hey there!
Your x10Hosting client account password has just been successfully changed through our account panel.
You can access the client account panel using the following URL: http://x10hosting.com/control

NOTE: ==> Your x10Hosting client account password has just been successfully changed through our account panel

also at [ Hosting Account Actions ] received

Hosting Password Update submitted May 28 at 1:15 amIVST6ZVQHSCY
action status
Error information Update to your hosting account password.
result An error occurred while processing this action.
The error is message is shown.

NOTE: ==> An error occurred while processing this action
and is NO error message

try to log in to x10 forum https://x10hosting.com/control/
with Email domain or username (username will NOT log me in)
use copy/paste to input password

receive

You have entered an invalid username or password. Please enter the correct details and try again.

have use http://x10hosting.com/forums/login.php?do=lostpw
and receive same type errors

I can read this thread but I can not reply or update or edit it

this has been every day since before 5/12

 

[Brandon]

Hello Bob,

Do you mind if I reset your password manually? And do you have an e-mail you could give to me to submit you the password? Feel free to contact me at brandon[@]x10hosting[.]com.