FTP - No trust?

[deadimp]

I'm trying to login to FTP for my site, yet it isn't allowing me. I've tried searching the forums some, but it's being too restrictive and telling me that "FTP" is too short of a term (though I understand that there's considerable traffic).
Whenever I use the correct password, it tells be that it doesn't trust me. When I don't use the right password, it just tells me authentication failed.
FileZilla FTP Client - Log:

Status:    Connecting to ftp.deadimp.x10hosting.net ...
Status:    Connected with ftp.deadimp.x10hosting.net. Waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:    220-You are user number 1 of 50 allowed.
Response:    220-Local time is now 02:16. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER deadimp
Response:    331 User deadimp OK. Password required
Command:    PASS ********
Response:    530 Sorry, but I can't trust you
Error:    Unable to connect!

I had used ftp.deadimp.x10hosting.net and deadimp.x10hosting.net, but neither were different.
I've also tried different server types, such as TLS, SSH, etc. on FileZilla, but they all said that the security feature wasn't implemented.

On a side note, what information do we use to access MySQL externally?

 

[bigguy]

Have you tried using the ip of the server you are on and your username and pass for ftp. ???

 

[deadimp]

I don't know what the server IP address is... I'd try and get PHP to tell me, but I can't edit the files on the control panel (Ad-Free version). I've also tried a WHOIS on my subdomain, but it doesn't give me IP info - I didn't think that would work anyways.

 

[valor]

If you linked it you can get IP to your website. http://x10hosting.com/account

hope that helps

-valor

 

[bigguy]

It tells you the ip address at the top left of cpanel. Or it used to.

 

[Chris Z]

You can get the Server IP at http://status.x10hosting.com/beta2/servers.php?

 

[Brandon]

It's http://status.x10hosting.com/beta2/servers.php, and you seem to be on the Instant Server. There is no cPanel on the instant server, so it won't be listed there, and the IP of the server you are looking for is 75.126.223.197.

 

[bigguy]

Oh, there isn't. ??? Ok, I did not know that.

 

[deadimp]

Well, I tried 75.126.223.197, and it didn't even connect.
When I tried Free Server #1 (66.232.109.231) off of the x10hosting status page, it actually connected to something. It stated that my username was OK (as deadimp), but that the password didn't match. I tried my forum password, but that didn't work out either.
Log:

Status:	Connected with 66.232.109.231. Waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [TLS] ----------
Response:	220-You are user number 6 of 50 allowed.
Response:	220-Local time is now 23:15. Server port: 21.
...
Command:	USER deadimp
Response:	331 User deadimp OK. Password required
Command:	PASS ********
Response:	530 Login authentication failed
Error:	Unable to connect!

I'm not sure whether deadimp actually exists on that particular server, or if it's just OK'ing it to prevent people from finding valid user names.

 

[Brandon]

Well you are on the instant server, which I currently don't have listed on the x10Hosting Status Site, but try 75.126.223.198.

When I originally pinged x10hosting.net, it showed 75.126.223.197, when I pinged your domain and it shows 75.126.223.198, so if you could try that it might work.

Also, when I go onto that server, I get that too.

Status:	Connecting to 75.126.223.198 ...
Status:	Connected with 75.126.223.198. Waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 1 of 50 allowed.
Response:	220-Local time is now 03:30. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220-IPv6 connections are also welcome on this server.
Response:	220 You will be disconnected after 15 minutes of inactivity.
Command:	USER inststat
Response:	331 User inststat OK. Password required
Command:	PASS ********
Response:	530 Sorry, but I can't trust you
Error:	Unable to connect!

 

[deadimp]

It does the same thing as the first attempt.

[Forgot about ping though...]

 

[Brandon]

Yes, it's a problem in the server configuration, I will alert an administrator.

 

[deadimp]

Alright.
Thanks for the help so far.

 

[deadimp]

I don't mean to be an ass, but has there been any more progress on this issue?
I'm still getting the same error when logging in.

 

[mecarzabitrusty]

I'm getting the exact same problem as you deadimpx.