Hello all I'm new and need a question answered

[suzieq49]

Why can't I link from here to web c-panel The site lets me login then it turns around and say's user doesn't exist:dunno:

 

[Mitch]

Hi suzieq49, welcome to x10!
You should open a ticket at http://support.x10hosting.com/

 

[Smith6612]

Welcome to x10 suzieq49!