Al,
The forums are used as a form of support, where users can freely and openly ask questions regarding hosting, as well as mass of other topics. Other members will be on to answer your questions, as well as administrators and mods (staff). The forums also help members with sorting out technical issues with building a site, so if you have any troubles or concerns with building your site, there is an appropriate section of this forum to post that.
Good luck and have a great day!
-Andrew