Hi this is patty and my site won't let me log in

beadsx12

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Hi,dear gatteroyce, Anna, spacecres and Kenny and all. Please help me.
Whenever I click on https://x10hosting.com/sso/login to enter my user name and passwords, it says errors 404 pages not found. So I tried going into the sign in page and enter my username which is beadsx12 and the password and it says it does not match the credentials, I don't know what to do. Please email me as soon as possible and let me know what i am suppose to do. Thank you very much
My email is pattyhan0509@gmail.com
Please email me back as soon as possible. Thank you very much!
Patty
 

beadsx12

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My login page was supposed to look like this and not page 404 cannot be found. This is the correct image I post below so please help me
Without this page, I cannot log in so please help me
Thank you very much
Patty
 

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Anna

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You're seeing the old page it would seem. Make sure you go to https://x10hosting.com and click login from there. If that still fails try clearing cache so you get the new stuff that was launched a few hours ago. Make sure to read information before logging in.
 

beadsx12

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Hi Anna, I did go to the https://x10.hosting.com but still can't log in because the login information keeps on saying that these credentials does not match with our records. I really don't know what to do and I have done everything I possibly can. Please help me
Patty
 

Eric S

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Hi Anna, I did go to the https://x10hosting.com but still can't log in because the login information keeps on saying that these credentials does not match with our records. I really don't know what to do and I have done everything I possibly can. Please help me
Patty

Hello,

You will need to issue a password reset for your email address to use the new system. Please visit https://x10hosting.com/reset and enter your email address you are using. Once you get this new link in your email you will reset your password and you will need to use your email address and this new password to login via https://x10hosting.com/login

The new website form should look like this one. Not the one you mentioned above that is our old system. If you are not seeing the same login screen as below your DNS has not updated yet to our new website.

Screenshot-2021-09-04.png

You can visit this link for more information about the system which also provides a link to a new guide to follow : https://community.x10hosting.com/community/threads/new-site-is-live-signs-up-are-now-open.208824/
 

beadsx12

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Hi Anna,
So far, I haven't received any email of resetting password and I checked both my spam and trash mail and also my inbox mail and neither of them had show show how to reset my password. My user email is pattyhan0509@gmail.com
I really don't know what to do. Please help me
Patty
 

Anna

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Hi Anna,
So far, I haven't received any email of resetting password and I checked both my spam and trash mail and also my inbox mail and neither of them had show show how to reset my password. My user email is pattyhan0509@gmail.com
I really don't know what to do. Please help me
Patty
I just noticed an issue with the account in the backend, which I have now corrected. Could you please try the reset password again now?
 
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